Frequently asked questions

Learn first, then decide

Find simple, short answers here to common questions about finding a therapist, viewing profiles or booking a session on Zenurture.

About Zenurture

01What is Zenurture?

Zenurture is a trusted online platform for learning about mental health simply, finding the right kind of support for your needs, and connecting with a suitable verified therapist.

02Can I use Zenurture outside Bangladesh?

Yes. People in Bangladesh, Bangladeshis abroad and people in other countries can use Zenurture. You can view therapist profiles online to learn about them and find a therapist who suits you. Access to therapy and session times may depend on the therapist and your location.

03Can I speak in Bangla?

Of course, if the therapist you choose offers sessions in Bangla. Each therapist’s profile will clearly show the languages they speak, such as Bangla, English or both.

Finding a therapist

01How do I choose the right therapist for me?

You can compare verified background, languages, areas of work, session format and the therapist’s own introduction before deciding.

02What if I can’t tell which therapist is right for me?

You can compare therapist profiles and read about therapy at your own pace. You do not need to decide now.

Sessions

01What happens in my first session?

In a first session you usually talk about why you came, what you want help with and how it feels talking to the therapist. What you share, how much you say and where you start are your decisions.

02Can I have therapy online?

Each therapist profile shows the session formats they support.

Booking

01How do I book a therapy session?

You can browse profiles here. Appointment booking is handled in the Zenurture web app.

02Do I need an account just to look at therapists?

No. You can read this website and browse therapist profiles without an account. The separate Zenurture app handles accounts and booking.

Privacy

01Will my information be kept private?

Zenurture should explain what information is collected, why it is needed and who can access it. Patient information is not displayed publicly.

02Do I have to record my mood?

No. Mood tracking is not required to browse therapist profiles.

Online sessions

01Can I have therapy from home?

Yes. If the therapist offers online sessions, you can join from home. It’s best to choose a private, quiet place where you can talk comfortably.

Accounts

01Why might I need an account?

You do not need an account to read resources or browse therapist profiles here. Sign-in and booking take place in the separate Zenurture app.

Mood tracking

01Can my therapist see the mood entries I record?

Not without your permission. Whether to share what you record about your mood with your therapist is your decision.